Michael Freeman

Research

Publications

Michael's research is empirical: it uses large, multi-organisation datasets to understand how the design of operations shapes the quality of the decisions made inside them, in healthcare and, increasingly, in systems where people and algorithms share the work.

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Peer-reviewed academic publications (9)

  1. Ding, J., Freeman, M., & Zorc, S. (2025). From black to gray: Improving access to antimalarial drugs in the presence of counterfeits. Management Science. Accepted.

    Third Prize, 2024 DEI Best Student Paper Award

  2. Kajaria-Montag, H., Scholtes, S., Gray, D. P., Sidaway-Lee, K., Freeman, M., & Evans, P. (2024). Continuity and locum use for acute consultations: Observational study of subsequent workload. British Journal of General Practice, 75(752), e181–e186.

    doi.org →

  3. Kajaria-Montag, H., Freeman, M., & Scholtes, S. (2024). Continuity of care increases physician productivity in primary care. Management Science, 70(11).

    Front-page national coverage POMS best-paper finalist doi.org →

  4. Panchanatham, S. N., Freeman, M., Groenevelt, H., & Hasija, S. (2022). Be the match: Optimizing capacity allocation for allogeneic stem cell transplantation. Manufacturing & Service Operations Management, 24(6).

    doi.org →

  5. Bobroske, K., Freeman, M., Huan, L., Cattrell, A., & Scholtes, S. (2022). Curbing the opioid epidemic at its root: The effect of provider discordance after opioid initiation. Management Science, 68(3), 2003–2015.

    doi.org →

  6. Freeman, M., Robinson, S., & Scholtes, S. (2021). Gatekeeping, fast and slow: An empirical study of referral errors in the emergency department. Management Science, 67(7), 4209–4232.

    doi.org →

  7. Freeman, M., Savva, N., & Scholtes, S. (2021). Economies of scale and scope in hospitals: An empirical study of volume spillovers. Management Science, 67(2), 673–697.

    First Prize, 2016 MSOM Student Paper Competition doi.org →

  8. Han, L., Fine, J., Robinson, S., Boyle, A., Freeman, M., & Scholtes, S. (2019). Is seniority of emergency physician associated with the weekend mortality effect? An exploratory analysis of electronic health records in the UK. Emergency Medicine Journal, 36, 708–715.

    doi.org →

  9. Freeman, M., Savva, N., & Scholtes, S. (2017). Gatekeepers at work: An empirical analysis of a maternity unit. Management Science, 63(10), 3147–3167.

    Finalist, 2014 William Pierskalla Award doi.org →

Articles under review or revision (4)

  1. Freeman, M., & Ding, J. (2026). Algorithmic gatekeeping. Under review, Management Science. INSEAD Working Paper 2026/24/TOM.

    SSRN →

  2. Ding, J., Freeman, M., & Taneri, N. (2026). Plug-in intelligence? The market value of AI and advanced analytics deals in biopharma. Under review, Management Science. INSEAD Working Paper 2026/14/TOM.

    SSRN →

  3. Boloori, A., & Freeman, M. (2026). Designing the transition window: Continuity, modality, and sequencing in opioid treatment initiation. Under review, Management Science. INSEAD Working Paper 2026/30/TOM.

    SSRN →

  4. Ding, J., Freeman, M., & Hasija, S. (2025). Algorithmic guidance in tiered services. Under revision, Management Science. INSEAD Working Paper 2023/52/TOM.

    Finalist, 2023 William Pierskalla Award 2nd, 2023 INFORMS / IBM Best Student Paper SSRN →

Working papers (1)

  1. Karamshetty, V., Freeman, M., & Hasija, S. (2023). Select, swipe, and serve: Examining the impact of food-delivery platforms on restaurant demand characteristics. INSEAD Working Paper 2023/64/TOM.

    SSRN →

Research in progress (3)

  1. Ding, J., Dai, T., & Freeman, M. (2026). AI-augmented gatekeeping: Combining human and machine intelligence in screening programs.

  2. Freeman, M., & Liang, X. (2026). Does AI crowd out context?

  3. Freeman, M., & Kajaria-Montag, H. From full-time to flexi: Investigating the impact of workforce shifts in primary care on service provision and quality.

Written for a wider audience INSEAD Knowledge

Teaching cases (1)

Back to home → Editorial roles, awards, invited talks, conference proceedings and service are in the CV (PDF).